To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in saleable condition.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not accept returns on personilized jewelry. To have more info send an email with your Order# at firstname.lastname@example.org . For more information visit our Return and Refund page.